Return & Exchange Policy

Well, there are times when everything doesn’t work out according to the plan. And we can understand that. In case, if you receive any defective or damaged product during the delivery, or it is not matching with the original specifications, Punjwanis will refund your money. There are numerous options for a refund like:

• Return your money
• Replace or rectify the damaged commodity.
• We will switch the product with a new one. However, if the price of the new product is higher than the previous, you have to pay the extra sum of that money. Similarly, if the cost of the original product is lesser, you will get a refund of the extra money.

We will return your products if we find out the conditions are:

• All the products must be unused, and the original price tag/labels (whenever applied) must be there.
• You must present the original invoice after the return of the merchandise.
• Our quality assurance team will verify the items within a week of your request. If it passes the assurance test of our standard quality, then only we will process the return.

Note:
You cannot exchange the customized furniture that you buy from Punjwanis. In case the product is not matching quality standard, we will rectify
If any non-manufacturing defects and damages happen after buying the product, it will not fall under the process of replacements or return.

What is the process for requesting the return?

Well, you can write your concerns at info@punjwanis.com. You have to do it within a week of the receipt.

What do you mean by inspection policy?

This policy ensures the fact that there will be no delay. Once your notification goes to the Punjwanis regarding a return, we will send one of our executives to visit your site. They will go and inspect the product. If they find out that the performance is applicable, they will process your request within a week of raising a request.

When to expect the replacement?

Once our executive finds out that your product is applicable for a replacement/rectification, they will process it immediately. However, the replacement time differs from product to product. Well, one of our executives of Punjwanis will provide you with all the information regarding the replacement. Also, we will give our best to replace your product as soon as possible (timeline may vary depending on product category; 1wk – 3wks).